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Başak Büyükçelen

Storyteller, Book Lover, People Leader, Change Catalyst, Global Citizen, Networker.

A New Chapter Begins: Leading Pressbooks Forward

As I step into the CEO role at Pressbooks, I’m reflecting on my journey over the past five years as COO and looking ahead to what’s next. In this post, I discuss the initiatives we’ve implemented, the culture we’ve fostered, and the opportunities that lie ahead as we continue to push the boundaries of digital…

Reflecting on Onboarding for humans, not machines

“I felt like a total stranger in the office. I felt like a machine, yet again.” These are the lines I wrote to describe previous onboarding experiences, experiences that inspired me to do better for my colleagues at Pressbooks. One of the first things I did when I joined the Pressbooks team was to revamp…

Fighting Scammers One Phone Call at a Time

I am an immigrant who recently became a Canadian citizen. Everything is exciting: Extended rights as a Canadian, one of the best passports of the world, having my dream come true… 10 years and $10,000 after coming to this beautiful, modern, open-hearted, full-of-opportunities country, I am proud to call myself a Canadian. Sadly, all my…

Why I Love Customer Success Management

I stole a book on psychology from my father’s library when I was barely able to read. I didn’t understand the theoretical part, but I loved skipping to the case study sections to read about people’s problems and treatment options. With what symptoms did patients present themselves with? What were they going through? What treatments…

Discover the journey of a storyteller, people leader, and global citizen.

Empowering storytellers and educators with innovative digital publishing tools.

Fostering connections and support for newcomers through shared meals and meaningful conversations

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© 2025 | Başak Büyükçelen